The customer file has THREE notes - the A/R note ( of very limited use as of now - day 2 into install ) and the NOTES button on the lower left of the customer screen. See the 2nd image for these -- do NOT use the upper note - the lower note is of far more value since it shows up on Invoicing ( POS ) screen.
Stay tuned - we want to use the best note that allows all to understand what is going on.
NOTE -- a really kind of stupid issue - you have to LOG OUT of your Exploris if you want to see what you have added to your note. And I mean LOG OUT -- close --kill--down --dead -- out ... and any other terminal will have to do the same ... for the most part you would add a note and assume the staff will see it the NEXT DAY ... so urgent notes for any customer are awkward at best.
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