Here are links that can help .... courtesy of CFIB
The new Accessibility Standard for Customer Service comes into effect across Ontario on January 1, 2012. If you have any employees, you will be required to establish policies, practices and procedures on providing goods or services to people with disabilities. You will also be asked to train your employees on:
- how to communicate with people with various types of disabilities;
- how to interact with people with disabilities who use assistive devices or require the assistance of a guide dog, other service animal or a support person;
- how to use equipment or devices available at your premises, that may help people with disabilities access your services, such as TTY telephones, elevators, lifts, accessible interactive kiosks or other technology;
- what to do if a person with a disability is having difficulty accessing your services;
- protocol to take if service normally available to the disabled is temporarily not available.
General knowledge .... click here ......
Government check list - less than 20 staff
Government check list - when your operation has more than 20 staff
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