Where Did My Weblink Order Go?

We had 2 customers call today and wonder where their orders put thru Weblink got to. We were able to find and reprint, then both came up at once. They were put thru at 7:50 and 8:44 came up on printer at 9:44. The missing link to the story is I logged Shawn's terminal(our master) on at 9:44. The master looks every 60 seconds for Weblink orders and if the master is not logged in they will not print. I guess Shawn will have to come in on his day's off and log it in for us!!!!!