Greg Guyitt spotted this error in e-cat - this happened in the Dec issue of the Cdn e-cat --and errors like this can take several months to go thru the process to get corrected. We have to post a note on the CARQUEST-LINK( or e-mail them directly (see GH for details)) - then they have to verify what we say is true - then they have to contact the e-cat manager for the line and - then that person changes the data and submits correct to Activant - then Activant has to do the change - then Activant has to release a new monthly CD/DVD - then we have update our e-cat data ...a lot of steps .... in the upcoming system this will be vastly improved ...but that is not now --how do we handle NOW!!!!!
To Greg Guyitts credit -- he has done the EXTRA work and has explained his system. We have THREE images - click on any to EXPAND so you can see the detail ( see - if you have Firefox you could use a new tab - call GH to explain ...just a dig at the old ones who use IE 6.0 )
What Greg does --- 1) change the description of the part. When you do this - it changes it for all stores - only need to do it one ...notice the THIRD IMAGE - I call it MODIFIED Web Link ... you will see on Web-Link the customer will see the updated description ...in this case "---REAR ROTOR !!!" ...we are trying HARD to make someone ask -- ...but I asked for a FRONT ROTOR ...why would this say rear rotor... You can also see in WEB-LINK that the cross drilled rotor is the CORRECT part number ...take a minute and see this fact ...in web-link it shows easier because we have less fluffy extra lines of description.
What Greg does ---- 2) add the part message option in a 3-18 screen. NOTE --this has to be done for EACH STORE ...this part message will replace the description in J-Con e-cat. See what GG added --each store will be slightly different --but you catch the drift of this idea ---he says "THIS IS A REAR ROTOR CAT ERROR AS OF JAN07" ..... AND once the correction is made we can go in and replace/delete this message. We have a virgin and modified web-link example ---can you spot which one is which ????
Why is this such a BIG THING!!! One -- the REAR rotor is approx 50% more expensive than the front rotor ...so the customer thinks we are WAY CHEAP or worse --WAY TOO EXPENSIVE and we lose the sale.
We want you to understand the options we have in trying to help produce a temporary 'band-aid' while we wait ( and wait and wait ) for the correction ....
Hint --look at other parts -like the cross drilled -- ask your self --hmm ..I wonder why they have a different BASE number ... ( exclude the prefix ) .... see if we all can be more observant ...a good new years resolution.
Final point --we have asked that Raleigh stop BLOCKING the images we post ... if you are looking at this post and don't see any images -it is because WEB-SENSE is blocking them --turn off your VPN ( or if you are at a store or DC with VPN is set at the router -- go to your home computer ) --we will ask AGAIN to have web-sense adjusted to stop blocking this url ...http://photos1.blogger.com
Keep this idea's coming -- happy new year
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