Here is what I think happened -- ran end of month - last month - problem with customer history rolling for Auto Barn ( source Rhonda)
This End of Month - all 3 stores didn't run the customer history --and the parts ledger data ( parts history ) did roll either. So we ran the end of month DURING the business hours ... and that lead to REALLY SLOW POS actions --to the point that many thought their terminals or printers were frozen --- not so --they just only had a fraction of the CPU ( computer ) power and they had to wait
If we have another month like this --we could run the end of month early and run some checks to make sure all is well-- and if we have a problem --we can call the help desk which is open until 10:00 pm.
Wednesday, November 01, 2006
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