How to get staff to use the feedback forms?
Auto Barn had 5 posts for the month of MAY
Petes had 1 post ( just one ??? )
D&T Auto had 19 posts for MAY ....click on images for more details
I have seen a number of e-mails going back and forth from the 'group of 19' jobbers trying to improve change -- but in this case both stores ( err... one is in Windsor and one in Woodstock -- no names to protect the guilty ...:-) both stores are weak in feedabck usage
ONE BIG issue --is the ability to get ALL STAFF to have a CQ-link sign in ...like we have done for our staff --that way you can track what staff are NOT submitting feedback data.... ( hint - if you need extra staff sign in's -- see AL HAINES ...so it would be"al dot haines at gpi dot com" ...I can;t use the actual e-mail or he might get too much spam -- or you can call the help desk 1-866 number and ask for the PC help desk ( ignore the pay stub staff number )
I have been talking with several hi ranking staff members in Raleigh --they are SIGNIFICANTLY IMPROVED the way they handle feedback requests ... the funny thing is --they are being swamped by feedback requests -- from across North America --but from what I see -they haven;t seen anything yet --once they get more exposure to feedback forms --they will be TRUELY SWAMPED .... there is lots of room for improvement for all the Ontario stores ( I called several and asked for their manager user log-in to see how many their stores where doing ...)
I have challenged all stores in the group of 19 -- our stores will beat your stores in feedback for JUNE -- lets see what happens
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