Monday, January 08, 2007

Technet U -- some questions and answers

The updated TechNet program for 2007 has some additional items ( or improved items)

One is the tech net U web site www.technetu.com

I have set the following people up with user names and PIN's
All managers and salesman , Barry, Abe & Adam - I will be telling you more. If you are not listed here - and would like to try it -- see Greg H. #1 priority os to understand this site well enough to help our customers get the best out of it. We also have a new training course for jobber staff coming soon ...watch for more details.

The site is NOT designed for jobbers --so bear with us -- we want you to be able to help explain this to your TECH NET customers -- you have choices that you have to set the MINUTE they first enter.

DECISIONS ....
you can pick 10 tests for ASE ...since there are 10- you can one of each or you can 10 of one test or any combination therein. Additional tests for ASE prep are $5.00

DECISIONS #2 Tech Assessment courses --are you ready to write your ASE - pick 3 out of 10. additional courses are $19. These tell how close to being prepared to write the ASE test.

DECISIONS #3 TECH COURSES - pick 4 out of 10 - additional copies or courses are $29

No DECISION -- 6 copies of several courses are included -- extra copies - or additional courses are $10 each. ALL prices are US $ dollars.
Courses included are
-A Welcoming Customer Culture - Includes important information so you can understand the advantages of developing a customer culture. This course will help you identify the characteristics of a welcoming customer culture, and recognize the leading indicators of customer satisfaction.
-Basic Telephone Skills - This course will help you recognize how to make a good impression on the phone. You will learn how to identify how to place and receive phone calls effectively. In addition, you will learn how to recall the behavior of an active listener and acquire better communication skills.
-Communication Skills - This course will teach the importance of good communication within an organization. It will help you identify the components of effective communication and help determine ways to improve communication and foster it in the workplace.
-Communication Skills - This course will teach the importance of good communication within an organization. It will help you identify the components of effective communication and help determine ways to improve communication and foster it in the workplace.
-Motorist Assurance Program (MAP) - MAP is a comprehensive effort to improve service to auto repair customers and has been designed to assure customers consistent and high quality service. MAP supplies you with inspection check sheets on the following topics: Brake System; Drive-Train & Transmission System; Electrical Systems; Engine Performance & Maintenance; Exhaust System; Heating, Ventilation & Air Conditioning System; Steering & Suspension System; and Vehicle Inspection.
-Time Management Skills - This course will help you recognize the value of your time and help identify the benefits of good time management and ways to better manage time. You will also understand procrastination and how to avoid it.
-Understanding a Balance Sheet - Organizations are learning that financial training isn't just for the finance department. Educating all employees in financial basics will help them make better business decisions and be smarter with their own personal investments. Designed for the financial novice, this course is an ideal introduction to one of the most common pieces of a financial analysis, the balance sheet.

EXTRA COURSES AVAILABLE are --- ( al are $10 I think )
Business Writing Skills
Communication Skills
Computer Security Basics
Writing an effective e-mail
Effective Presentations
Enhancing Work Relationships
Goal Setting Skills
Keeping your cool
Personal Professionalism
Work Environment Flexibility

Marketing Basics

Supervisor Skills 101
Providing Effective Orientations
Meeting management
Drug & Alcohol Awareness
Supervisor Skills 201
Emergency Preparedness
Disciplinary Actions & Procedures
Generational Differences
Performance Management
Transition from peer to Supervisor
Workers Compensation

Recruiting Excellent Employees
Workplace Anger
Harassment Prevention for Management
Employee Recognition
Harassment Prevention Awareness
Diversity of the Workplace
Workplace Violence Prevention
Employee Retention

Basic Math
Understanding an Income Statement
Understanding a Cash Flow Statement
Understanding a Balance Sheet

Basic First Aid
Industrial Ergonomics
Emergency Preparation & Egress
Electrical & Fire Safety
Preventing Accidents in the Workplace
Workplace Ergonomics
Investigating Incidents

This is very much similar ( but not identical ) to the Bob Greenwood self help web site at www.aaec.ca - have you had a look at that site for comparison purposes?

Comments ??

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