IF you are trying to update a customer -- like add an e-mail address or some other update to the file --and you get this error - ( see image ) can not update due to lock --- you want to see if there is an ACTIVE invoice on someone's screen right now -- sometimes a LOCK can stay by accident and once you know there is NO active invoice up ( see 2nd image - you will see that Clerk GH has account # 1147 up --gee that is me --used for this test ) then you can CLEAR bad locks in the UTILITY >>> TABLE LOCK UTILITY screen. This message is for senior staff ONLY -- assistant managers & UP
IF you are trying to update a customer -- like add an e-mail address or some other update to the file --and you get this error - ( see image ) can not update due to lock --- you want to see if there is an ACTIVE invoice on someone's screen right now -- sometimes a LOCK can stay by accident and once you know there is NO active invoice up ( see 2nd image - you will see that Clerk GH has account # 1147 up --gee that is me --used for this test ) then you can CLEAR bad locks in the UTILITY >>> TABLE LOCK UTILITY screen. This message is for senior staff ONLY -- assistant managers & UP
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