Sharing CARQUEST knowledge - how to help us give better customer service

Suggest ways to better communicate a whole TON of 'stuff' so we can provide better customer service. A replacement for the older 'Mini Note sent via e-mail. This data can be shared with any CARQUESTstore

Monday, May 28, 2012

another chapter in the storey .... Wordpress

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PLEASE CLICK HERE ..... to see the new home for this blog ..... Blogspot has been good - but we need an excuse to learn Wordpress ....
Tuesday, May 22, 2012

how do stores learn to sell wheel weights ?????

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so - what does it take to get salesmen to sell wheel weights ??  D&T does OK --but Petes & Auto Barn a distant 2nd and 3rd ???? ...

Payroll

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I will be doing payroll on Tuesday, May 29th.  Please make sure that all timesheets and vacation/sick days are sent in for first thing in ...
Monday, May 14, 2012

The most underused SCREEN in EXPLORIS ... is....

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I think the most underused screen in EXPLORIS ( eBay nee WHI's Nexpart ) is the Multi-Store Creator-Editor ... assuming you are a multi-...

CORNERSTONES -- ??

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You have to wonder where the 'spirit' is at CARQUEST these days .... when is the last time they tried to help jobbers get smarter ??...
Thursday, May 10, 2012

how often should we review OLD STUFF

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How often to go thru OLD STUFF ( see image ) and repeat ..many idea's are timeless .... the young the customer the less likely they unde...
Monday, May 07, 2012

good YouTube help videos

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you can log in ( once you register ) with youtube and subscribe to various 'channels' ... we also list suppliers that support youtub...
Thursday, April 26, 2012

Update - STENS

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reminder - you can get a priced or un-priced cat in Stens .... reminder - Stens has LOTS of golf cart parts --- example brake pad...

An Amazing Thing!

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In an amazingly selfless act, Jake's wife Chrissy donated a portion of her liver to a 9 month old baby girl.  A local family put a pet...
Friday, April 20, 2012

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I added Brake and Steering Rebuilders  (BSR)  to plaxo as well as Hydraulic Rebuilders. Read the notes as to what they can do Greg
Thursday, April 19, 2012

new suppliers added to E-Cat listing

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See your google doc for supplier e-cats and the youtube links for training .... added Sierra and Mallory Marine .... both have youtube train...
Wednesday, April 18, 2012

Payroll

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Mark your calendars, I will be doing payroll on Thursday, April 26th. Please make sure that timesheets and vacation/sick days are sent in f...
Monday, April 16, 2012

Linked Alternates .... not pretty but - what we have

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In the first demo's of EXPLORIS many many years ago there was a smart window that opened up and you could easily see the number of items...

LFT - some parts available

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Notice a new sub line ( PN Code #3 ) in LFT .... the Lift Struts ... a few basic hardware parts .... you also have additional end parts from...
Thursday, April 12, 2012

FMSI updates

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Bill Mercer ( our rep ) from FMSI is off on a medical leave - we are awaiting who might be able to cover for our yearly visit ... stay tuned...
Tuesday, April 10, 2012

new sku's in MWC

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for a long time it looked like Torq ( SCA Hygene ) was a dead line in CARQUEST .... looks like some breathe of life coming back Example - ...
Thursday, April 05, 2012

Road Show

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What can happen when you attend a road show? For those of you who made the time to attend the last road show on March 27th you will see a b...

Mid Months

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Mid Months will be deposited on Friday, April 13th. Rhonda
Monday, April 02, 2012

Missing Images or Safety Sheet data

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we have added Bogdan Danescu to Plaxo as the contact in CARQUEST for missing images and Safety sheets ...  he handles just the Cdn side -- b...
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  • Peter Heinrichs
  • Rhonda Niefer
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