Product Resolution System

When you are sending in PRS (feedback) please make sure that you are NOT using Internet Exporer 8. For some reson when you use IE8 all they receive is a blank page. Please use an older version of Internet Explorer or Firefox or Safari.

Keystone return POLICY

at a recent staff meeting some people said - Keystone retuen policy -is within 30 days -- no handling .... DEAD WRONG

Had Jason from Keystone call me back on this -- see this >>>> click here for return policy

We are on a sliding scale - call Greg H for any further questions

Tale of 2 Carquest stores

We have a customer that drives 25 minutes to get his BMW parts from us. It started when he called us about a rad overflow bottle for BMW. We said no problem and got it in the next day from worldpac(10 in stock). When he picked it up he said he called 5 other jobbers including a CQ store and was told dealer item only. We were the only ones that actually looked. He has since been back 3 times for other parts. Make sure we are looking and asking others if you have to say no.

PRS works - if YOU use it

-
-
-
click here for great news

Payroll

I will be doing payroll on Monday, June 28th. Please make sure that all vacation/sick days are reported before then and timesheets have been faxed to me.

Thanks.

Auto Tranny RTV Sealant

The Permatex # 31870 is now in the Canadian system ( we wrote to Toronto to point this out - that USA had it but they FORGOT ? to add in Canada )

All our stores have it - Walker RD has it - too bad the super store store has yet to add.

Be on the look out for more parts that CARQUEST Canada is slow to load.

Timbren suspension training - 2010 version

Click here to see the 2007 and 2009 posts on trying to keep you as smart as we can

click here for 3 minute video -- Front Axle kits

Click here for 3 minute video for rear axle

If this is new to you --you missed an e-mail from March 10 that was sent to you all -- this is SO WELL DONE - we reaLLY wanted you to see it ... now - if we could only get more suppliers to do the SAME THING. Most suppliers are really missing the mark on short training video's like this.

updated VPN required for Thur AM

nearly all staff have been sent an e-mail with an attachment detailing the new VPN update required for tomorrow ( Thur June 17 ) -- please allow an extra 10 minutes -- maybe your store will appoint someone to load the updated software ( see your manager ) - either way -- you will want to allow an extra amount of time to get your terminal up for business.

See Greg H or the help desk for more details

Little SUPID THINGS we have to manually correct - Done Deposits

There are a handful of stupid things we have to MANUALLY correct in Exploris --while we await to see if CARQUEST understands out issues.

One is DONE DEPOSITS .... Click Here to see Dec 2009 request

The Issue --the Done Deposit LOOKS FAR TOO MUCH like a completed invoice to someone walking by. We have requested that they do a SIMPLE CHANGE to help avoid the confusion - but there is a LONG LIST of other things that also have their attention ... and it might not appear that our concern ( that we fail to GET PAID for the item ) is not being repeated by enough other jobbers.

Greg at Auto Barn recently wrote his staff ( e-mail dated 6-8-10 ) to remind them of their obligation to SCRATCH OFF the word INVOICE and to CIRCLE the amount owing ... a very similar action to the line on Wish #6007 to use the word COD and not INVOICE

PLEASE -- all staff -- we fully support DONE DEPOSITS -- but need the awkward wording we are stuck with corrected manually until we can get CARQUEST's attention to FIX this very potential profit robber.

New TLR Morco ( R Thibert ) Trailer Cat

All stores should have received a new Morco ( Line TLR ) catalogue. This line is now under the R Thibert umbrella. We are still awaiting Toronto to convert many of the 7 digit Morco part numbers over to the various lenght R Thibert part numbers. This has been dragged out for month = but we hope that Toronto will finally get it done --as the confusion in ordering is significant.

Of note--the BLISTER PAC part numbers are staying as they are - and as the older stock runs out at Toronto more sku;s are being switched over to the blister pac. The blister pac numbers has a B in the suffix of the part #

The catalogue ( see image ) has no holes --see how you can properly file away --and PLEASE -- Mark with line TLR so others can remember.

new line - XAS- 725 Viking

Greg G from Auto Barn has requested the VIKING line from Auto Sense be added as an X line import into Exploris. This line will be in the system in a few days ( for all parts that the Barrie DC has flagged as ACTIVE -approx 400 of the 1400 sku's )

Look for more data at the next staff meeting on WHAT'S NEW from the guys at AB.

Their web page is .... CLICK HERE for Web Pages On the web page at the top is a link to download the PDF cat --or you can request a paper cat thru the Extranet - a very handy way to order Cat's --we hope that CARQUEST might take notice and improve their awkward ways.